Shipping & Returns

Thanks for supporting Eagle Rock Yacht Club! Here’s what to expect when ordering from our shop.

Contact Us

For order questions, email hello@theyachtclub.org with your order number.

Phone: (213) 245-1816
Phone hours: Monday–Friday, 9 am–3 pm Pacific

Orders must be placed through our online shop. We do not accept phone orders.

Mailing address:
Eagle Rock Yacht Club
1001 Wilshire Blvd. #1490
Los Angeles, CA 90017

This is a mailing address, not a retail store. Please contact us before sending any returns.

How Orders Are Fulfilled

Most of our products are made to order and shipped by our fulfillment partner, Printful. Select products are kept in stock and shipped directly by ERYC.

Items in the same order may ship from different locations and arrive in separate packages. This can also happen when ordering multiple made-to-order products.

Contact ERYC for help with any purchase, regardless of who fulfills it.

Processing & Delivery Times

Made-to-order products: Standard production generally takes 2–5 business days before shipping. Production times may vary by product, availability, and order volume.

Products shipped by ERYC: Orders are typically processed and dispatched within 3–5 business days.

Shipping time is additional to production or processing time. Delivery estimates are not guarantees; holidays, carrier delays, and customs processing may affect arrival dates.

Shipping Destinations & Costs

Available shipping destinations, methods, and rates are shown at checkout. Availability may vary by product and destination.

Review the shipping charges and order total before completing your purchase.

Tracking & Missing Packages

We’ll email shipping updates and available tracking information as your items ship. Separate packages may have separate tracking numbers. Tracking may take time to update after a shipping label is created.

If your order is delayed or appears lost, contact hello@theyachtclub.org so we can investigate. Please report packages suspected lost in transit within 30 days of the estimated delivery date.

International Orders

For international destinations available at checkout, your order may be subject to import duties, taxes, or carrier handling fees. Unless explicitly included at checkout, these charges are your responsibility and are separate from shipping charges.

Customs processing can delay delivery. Orders are declared accurately as merchandise; we cannot mark purchases as gifts.

Address Corrections & Cancellations

Check your shipping address, product selections, and sizes carefully before placing your order.

If you need a correction or cancellation, contact us immediately. We’ll check whether your request can still be accommodated, but changes and cancellations are not guaranteed.

Made-to-order items may enter fulfillment shortly after purchase. Once fulfillment begins, cancellation may no longer be possible. Address changes are also subject to the order’s status.

Incorrect Addresses & Unclaimed Packages

If a package is returned because the address provided was incorrect or the package went unclaimed, additional shipping charges may apply to send it again.

Returns & Exchanges

We do not accept returns or exchanges for a change of mind, or because you selected the wrong size or color. Please review product descriptions and size guides before ordering.

This applies to both made-to-order products and items shipped directly by ERYC.

This policy does not limit your rights under applicable consumer law. Where legally required cancellation, return, or refund rights apply, we will honor them.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email hello@theyachtclub.org promptly and within 30 days of delivery.

Please include:

- - Your order number
  - A description of the issue
  - Clear photos showing the affected item and the problem

After reviewing your claim, we’ll arrange a replacement at no additional cost or a refund for approved claims.

Please do not return an item without contacting us first. We’ll explain whether a return is needed and provide the appropriate instructions and address. Do not send items directly to Printful or to our mailing address without authorization.

Refunds

Approved refunds will be issued to the original payment method. Processing and posting times vary by payment provider and financial institution.

We’ll confirm the refund details when your claim or cancellation is approved.

Payments & Security

We accept major credit cards through Stripe, along with Apple Pay and Google Pay where available. The payment options displayed at checkout are the options available for your order.

Please complete payments through our online checkout. Do not send card numbers or other payment credentials by email.

Sales Tax

Applicable sales tax is calculated and displayed at checkout based on your order and delivery address.

International import charges, where applicable, are addressed in the International Orders section above.

Sales & Promotions

Any exclusions, eligibility requirements, or other restrictions will be stated with the promotion.

Product Availability

Product and size availability can change, including for made-to-order items. If we cannot fulfill an item you’ve ordered, we’ll contact you to explain the available options or arrange a refund for the unavailable item.

Privacy

Order fulfillment requires relevant order information to be shared with service providers involved in payment processing, production, and delivery, including Printful for products it fulfills.

For more information about how we handle personal information, see our Privacy Policy.