ERYC Ordering Information
Please note this is our studio/warehouse address (not a retail store):
Eagle Rock Yacht Club
834 S. Broadway #1002,
Los Angeles, CA 90014
Phone: (213) 245-1816
We’re always eager to assist. Feel free to reach out via e-mail or phone for any inquiries about orders or other general questions, comments, or feedback. We’re available by phone Monday through Friday from 9 am to 3 pm PST.
Phone: (213) 245-1816
SALES & PROMOTIONS
Please note that certain discount promotions may not apply to specific items. We do not offer rain checks for items out of stock at the time of the promotion.
SHIPPING – GENERAL
Orders are typically processed and shipped within 3 to 5 business days. ERYC is not responsible for carrier transit times. Transit times may vary, especially during peak periods. We ship via reputable carriers. Shipping costs are determined by the weight of the items purchased, the shipping method, and the destination address. For any shipping inquiries, please contact us at firstname.lastname@example.org or call (213) 245-1816.
INTERNATIONAL SHIPPING – DUTIES AND FEES
International customers are responsible for all custom and duty fees. These are not included in the cost of shipping. As a business, we must declare all items as merchandise and cannot mark them as “gift”.
SHIPPING – NOTIFICATIONS
When shipping labels are prepared and printed, customers will receive an email notification with either a Delivery Confirmation Number (USPS) or a Tracking Number (carrier dependent). If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact us. Note that USPS Delivery Confirmation service is not a Tracking number; it only shows when the label was printed and when the item was delivered. We strongly recommend considering your shipping option in relation to the destination. Larger, urban areas are recommended to use UPS with signature confirmation.
Once an order is handed over to a shipping carrier, ERYC is no longer liable. Orders shipped via UPS include up to $100 insurance. If you want insurance on a USPS order, please contact us directly.
SHIPPING – ADDRESS CORRECTIONS/CANCELLATIONS
Contact us immediately with any address corrections or order cancellation requests. If the order hasn’t shipped, we can adjust without issue. For shipped orders, please refer to our full policy outlined on the website.
ERYC respects your privacy and will never sell, loan, rent, trade, or give away any personal information provided. Information is only used for processing orders and shipping packages to your address.
We accept Visa, Mastercard, American Express, and Discover, as well as Paypal. Unfortunately, we cannot accept Diner’s Club Card.
CREDIT CARD SECURITY
ERYC’s secured socket layer (SSL) uses industry-standard 256-bit encryption technology to protect your personal information. Look for the https:// in the address bar of your browser when you checkout – the ‘s’ stands for ‘secure’. You can view our security certificate by double-clicking the padlock icon at the bottom of your browser window.
If you’re uncomfortable with online transactions, call us at (213) 245-1816 or email at email@example.com with your order information. We will then contact you for credit card details.
RETURNS & EXCHANGES
At the Eagle Rock Yacht Club, we want you to be completely satisfied with your purchase. If for any reason you’re not, here’s our return policy:
- You have 15 days from the date of receipt to initiate a return.
Condition of Items:
- Items must be returned in their original, sealable, and unused condition along with all original packaging. This ensures that the item is fit for resale and that other customers can enjoy the same high-quality product.
How to Initiate a Return:
- Contact Us: Please reach out to us either by phone at (213) 245-1816 or via email at firstname.lastname@example.org to start the return process.
- Provide Order Details: When contacting us, please have your order information ready. This will help us process your return more efficiently.
- Return Instructions: Our team will provide you with all necessary instructions, including where to send the returned items.
- Once we receive and inspect the returned item, we will process your refund. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or credit card issuer.
- Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
- If you wish to exchange an item, please follow the same process as above. Let us know in your initial contact that you would like an exchange, and we will assist you accordingly.
- Please note that certain items may be non-returnable or have specific return policies. This information will be clearly stated on the product page.
We appreciate your understanding and cooperation with our return policy. This helps us maintain the quality and integrity of our products and service. If you have any further questions or need assistance, don’t hesitate to contact us.
Inspect your purchase upon arrival. Damage claims must be made within 48 hours of package arrival. No claims can be made after this period. Notify us immediately in case of damage or defects. Call (213) 245-1816 or email email@example.com for return authorization on damaged items.
Applicable sales tax will be applied to orders shipped within California. Residents in other states are responsible for complying with local state tax laws.
OUT OF STOCK ITEMS
We strive to keep all items in stock, but there may be instances when an item you order is not available. In this case, please use the “Request Re-stock Notification” form on the item page. For special-order items, lead times are indicated on the product page.